COVID19 Safety at Northern Hills Dental

What Are We Doing to Keep You & Our Team Safe?

We are excited to have the opportunity to welcome you back! At Northern Hills Dental, we have always utilized personal protective equipment (PPE) that follows recommended guidelines from the Government of Alberta and the Alberta Dental Association and College. However, in light of the COVID-19 Pandemic we have instituted additional guidelines and protocols to ensure your safety.

You will see many changes, as we have new ways of scheduling your appointments and managing your insurance and financial transactions. First, you will be contacted 48-72 hours prior to your appointment via phone, text or email and asked a set of health-related questions. It is required that we complete this questionnaire prior to your appointment. We will have to reschedule your appointment if we are unable to complete this step. Below is a list of some of the enhanced precautions we have taken to protect you in addition to extensive team training on infection control and patient management procedures.

Our New COVID-19 Safe Practice Plan

  1. Personalized arrival procedures to guide you from your car directly to treatment rooms to eliminate contacting surfaces.
  2. Maintain distancing in the reception area for essential caregivers and parents of minors if they cannot wait in a vehicle or outside the clinic.
  3. Removed magazines and items that can harbor or transfer germs of any kind. Hand sanitizers will be positioned throughout the clinic.
  4. Providing more education materials to enhance your awareness of health issues related to this pandemic.
  5. We require a mask to be worn by ALL patients upon entering the office.
  6. Installed sneeze guards or droplet barriers at all reception areas.
  7. Require hand washing and hand sanitizing before all appointments by our team and by our patients.
  8. Introduce an oral pre rinse by all patients to reduce exposure to germs.
  9. Require all team members to undergo periodic testing for COVID-19 and antibodies for the earliest detection of exposure should it exist.
  10. Record temperature of every patient upon entering the office.
  11. Record the temperature and lung efficiency of every team member each day at beginning and end of work period.
  12. Payment arrangements in advance to avoid delay and allow contactless exit from the appointment.
  13. Enhanced operatory disinfection procedures of all surfaces between patients.
  14. Ambient air management with HEPA 13 air filtration continuously in treatment rooms and common areas to remove germs from circulating air.
  15. Enhanced HVAC disinfection with UV light or HEPA Filtration units.
  16. Enhanced operatory disinfection procedures before and after all appointments with mist or fogging devices to access hard to reach places that can be easily missed.
  17. New personal protection equipment like visors, gowns, and masks for our doctors and team to provide barriers against the smallest of germs.
  18. Introduce protocols to reduce or eliminate airborne aerosols during all dental procedures.
  19. Enhanced nightly disinfection procedures of equipment and office fixtures like computers, keyboards, telephones, tablets, chairs, doorknobs, and buttons that may be touched unconsciously.
  20. Disinfection of all outside mail and packages that enter the building.
  21. Longer appointment times for you to prepare and complete all appointment tasks and duties in the safest and most comprehensive manner.
  22. Providing teledentistry services for follow up lab reports or communication that can be done online or through video education.
  23. Provide disease testing recommendations for exposure detection to viruses.

Canceling an Appointment and Cancellation Policy

If any of the following apply, please give the clinic a call and we will be happy to reschedule your appointment in 2 weeks’ time.

  • You are experiencing a fever, dry cough, and/or shortness of breath. Please complete the COVID-19 Self-Assessment from Alberta Health Services.
  • You have recently traveled outside of the country
  • You suspect you have had contact or exposure to the COVID-19 virus Our 24-hour cancellation policy will be waived under these conditions.

Our 24-hour cancellation policy will be waived under these conditions.

Please note all clinic staff and practitioners will stay at home if any of the above apply to them.

Please let us know if you have any other questions or concerns. We look forward to continuing to provide you with the highest level of service and helping you with your pain and injury recovery.

Do You Have Questions About Our COVID-19 Safety Procedures?
Please give us a Call!

Our Practice Always Welcomes
New Patients – No Referral Is Required!

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Our Address

40 Panatella Blvd. NW
Calgary, Alberta
T3K 6K7
(403) 532-0711
(403) 532-0703

Our Hours

Monday: 7:00 am to 8:00 pm

Tuesday: 7:00 am to 8:00 pm

Wednesday: 7:00 am to 8:00 pm

Thursday: 7:00 am to 8:00 pm

Friday: 8:00 am to 4:00 pm

Saturday: 9:00 am to 4:00 pm

Sunday: Closed

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