COVID-19 Safe Practice Plan at Northern Hills Dental

What Are We Doing to Keep You & Our Team Safe?

We are excited to have the opportunity to welcome you back!

At Northern Hills Dental, we have always prioritized the health and safety of our patients and our team and utilized personal protective equipment (PPE) that follows recommended guidelines from Alberta Health Services and the Alberta Dental Association and College. However, in light of the COVID-19 Pandemic we have instituted additional protocols to ensure your safety.

You will see many changes, from new ways of scheduling your appointments to new protocols to ensure your safety and that of our team. Below is a list of some of the enhanced precautions we have taken to protect you in addition to extensive team training on infection control and patient management procedures.

Our New COVID-19 Safe Practice Plan

  1. To ensure the health of our patients, prescreening procedures for patients at the time of booking, confirming and arriving for your appointment including touch-less thermometer temperature checks upon check-in.
  2. To ensure the health of our team, daily Alberta Health Services self-assessment and prescreening of each team member prior to coming to work. Continuous monitoring and twice daily, logged, touch-less thermometer temperature checks whilst at work.
  3. To facilitate distancing and minimize contact with surfaces, personalized arrival procedures for patients including paperless completion of patient screening and consent on our website and notification by text or email to guide you from your car directly to your treatment room. All patients and team members will be provided with hand sanitizer upon entering into the practice and prior to exiting treatment areas.
  4. All patients, accompanying adults, and team members required to wear masks when inside the practice.
  5. Adequate reduction and spacing of reception room seating and removal of all non-essential surface items (such as magazines, toys, books, etc) that can harbour or transfer germs of any kind. Hand sanitizers positioned throughout the clinic.
  6. Visible signage throughout the practice to enhance your awareness of health issues related to this pandemic as well as to ensure optimized traffic flow and distancing.
  7. Installation of sneeze guards or droplet barriers at all reception areas.
  8. Providing a 1.5% hydrogen peroxide oral pre-rinse for all patients over 12 years old to minimize the risk of aerosol mediated virus transmission.
  9. Enhanced operatory disinfection procedures of all surfaces between patients as well as of all high-touch surfaces throughout the practice.
  10. Enhanced PPE including respirators, face-shields, long sleeve gowns and head covers for clinical team members
  11. Enhanced nightly disinfection procedures of equipment and office fixtures like computers, keyboards, telephones, tablets, chairs, doorknobs, and buttons that may be touched unconsciously.
  12. Disinfection of all outside mail and packages that enter the building.
  13. Longer appointment times for you to prepare and complete all appointment tasks and duties in the safest and most comprehensive manner, as well as to facilitate spacing and enhanced cleaning and PPE.
  14. Providing Teledentistry services for follow up lab reports or communication that can be done online or through video education.

Please rest assured that our plan is dynamic and will evolve as we continue to learn how to best manage your health and safety and that this section will be updated regularly and accordingly. Please feel free to contact us at any time if you have any question regarding your health and safety.

Do You Have Questions About Our COVID-19 Safe Practice Plan Procedures?
Please give us a Call!

Our Practice Always Welcomes
New Patients – No Referral Is Required!

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Our Address

40 Panatella Blvd. NW
Calgary, Alberta
T3K 6K7
(403) 532-0711
(403) 532-0703

Our Hours

Monday: 7:00 am to 8:00 pm

Tuesday: 7:00 am to 8:00 pm

Wednesday: 7:00 am to 8:00 pm

Thursday: 7:00 am to 8:00 pm

Friday: 8:00 am to 4:00 pm

Saturday: 9:00 am to 4:00 pm

Sunday: Closed

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